We’re Committed to Serving You Better
At Coastal Urban Bank, we are dedicated to providing high-quality and reliable banking services. If you ever face any inconvenience or have a concern regarding our services, we are here to resolve it quickly and fairly. Your feedback helps us improve continuously and ensures a more satisfying banking experience for all our customers.
If you are dissatisfied with any of our services, please follow the steps below to have your concern addressed effectively:
Your first point of contact should be the branch where you maintain your account. You may visit the branch in person, call, or email to lodge your complaint. Our branch officials will try to resolve your issue at the earliest.
Branch Contact Details: Click Here for Branch Contact Details
If the response from the branch does not meet your expectations or remains unresolved, you can escalate your complaint to the Grievance Redressal Officer.
Grievance Redressal Officer Details:
Name: [Officer's Name]
Phone: [Officer’s Contact Number]
Email: [Officer’s Email Address]
Address: The COASTAL URBAN Co-Operative Bank, Near Civil Station, Kollam - 691 013, Phone: 0474-279-0014 , 0474-279-0015, 0474-279-2963, Email: info@coastalurbanbank.com
In case your concern still remains unresolved, you may write to our Principal Nodal Officer, who will personally look into your issue and ensure a fair resolution.
Principal Nodal Officer Details:
Name: [PNO’s Name]
Phone: [PNO’s Contact Number]
Email: [PNO’s Email Address]
Address: The COASTAL URBAN Co-Operative Bank, Near Civil Station, Kollam - 691 013, Phone: 0474-279-0014 , 0474-279-0015, 0474-279-2963, Email: info@coastalurbanbank.com
If your grievance is not resolved within 30 days or you are not satisfied with the resolution, you may approach the Banking Ombudsman, a mechanism established by the Reserve Bank of India (RBI) for fair settlement of complaints against banks.
You can submit a complaint via:
Website: https://cms.rbi.org.in/
Press Release: https://bankingombudsman.rbi.org.in/
Address Locationwise: https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm
Postal Address: Shri R. Kamalakannan, C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033, Phone: 0471-2326769
Coastal Urban Bank is committed to fair, prompt, and transparent resolution of customer grievances. We take all complaints seriously and strive to resolve them with courtesy and clarity.
Need help?
Please feel free to contact us - your satisfaction is our priority.
